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Frequently asked questions

How long does delivery take?

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Orders are processed within 1–2 business days. Once dispatched, delivery within the United Kingdom typically takes 5–8 business days.

How much does shipping cost?

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We offer free standard shipping on all UK orders, with no minimum purchase required.

Can I return my order?

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Yes. Eligible items can be returned within 30 days of receiving your order. For change-of-mind returns, customers are responsible for return shipping costs. Please see our Return & Refund Policy for full details.

How can I track my order?

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Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.

How can I contact Evermontia?

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Our customer support team is available Monday–Friday, 8:00 AM–4:00 PM (UK time). You can contact us at support@evermontia.com, and we aim to respond within 24 hours.